Job Description template
About the Role
We are looking for a Senior System’s Administrator to join a general-Managed Services Provider (MSP). With specialisations in Private Cloud, Voice services (Teams/3CX) and Cyber security services.
- Lead end-to-end delivery of technical projects using project management framework.
- Develop project plans, manage risks, and maintain scope and budget alignment.
- Collaborate with internal teams and clients for scheduling, updates, and reporting.
- Provide weekly status reports and escalate issues where necessary.
- Mentor junior delivery staff and support continuous improvement.
- Support technical scoping, costing, and delivery planning.
| Location | Sydney, Melbourne, Brisbane, Perth |
| Employment Type | Full-time / Contract with Hybrid work from home |
Requirements, Skills & Experience
- 5+ years in an MSP/MSSP
- 3+ years in project co-ordination or lead tech equivalent
- Strong administrative understanding of ITIL framework, service delivery
- Strong technical understanding with Microsoft Azure, Windows Server, Microsoft 365, VoIP and hypervisors like VMware ESX
- Able to work independently on infrastructure or security projects with minimal supervision
- Proven team leadership and stakeholder engagement skills
- Excellent communication, documentation, and organisation
- Australian citizenship, permanent residency or working visa required
- Must pass police, background and medical checks
- Valid driver’s licence and own vehicle
Personal Attributes
- Strong problem-solving skills and structured troubleshooting methods.
- Detail-oriented mindset with a focus on documentation, process, and security.
- Able to communicate and escalate with national/remote team members
Desirable Cyber security and compliance attributes
- Prince2, PMBOK, PMP/PMI, or equivalent certification
- ITIL Foundations v3 certification
- Actively support Essential 8 compliance (patching, application control, admin rights management)
- Implement Microsoft 365 hardening (MFA, Conditional Access, Defender for Endpoint)
- Work with the Infrastructure and Cyber teams to identify remediation tasks and projects.
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